The hotel incorporates the French touch into its services by imbuing a couture approach to service, paying fine attention to detail, and providing elaborate flourishes that enchant and delight guests. The hotel is committed to delivering hospitality excellence and heartfelt service in a manner that is tailor-made to each guest.

The hotel follows the Tiaki Promise, a commitment to care for New Zealand for now and for future generations. The hotel encourages guests to pledge to act as guardians, protecting and preserving the home of New Zealand.

Guests can expect to indulge in a one-of-a-kind, luxurious hotel experience that draws inspiration from local culture and tradition while celebrating innovation and the French art de vivre. From design details to exhibitions and events, guests can discover what makes the hotel unique.

Guests can enjoy the vibrant outlets in the heart of Viaduct Harbour, as well as the premier city of Auckland, which offers international eateries, eclectic shopping, local culture, and outdoor adventure. The hotel's location places guests in the heart of Central Auckland, overlooking the shimmering harbour.