The rooms are described as clean, tidy, and well-equipped for all needs. Guests can expect comfortable beds, secure parking, and swipe entry to all areas of the hotel. The rooms also feature amenities such as a kitchen with a real fridge, an oven, hotplates, a dishwasher, a bathroom with a washing machine and a dryer, and Wi-Fi. Additionally, there is a small balcony for meals and the option to Cast on the TV.

The hotel is centrally located in the heart of Manukau City Centre, making it convenient for guests to access nearby attractions, shopping centers, and transportation hubs. The hotel offers secure parking in the basement with swipe access, ensuring the safety of guests' vehicles. Additionally, the staff is described as friendly and helpful, providing a positive experience for guests.

Guests can feel secure during their stay at the hotel, as there is secure parking available in the basement with swipe access. The hotel also has vigilance and police presence in the area, adding an extra layer of safety for guests. Access to the hotel and rooms is controlled by badges given at reception, ensuring only authorized individuals can enter the premises.

The hotel's location offers easy access to nearby shopping centers, parks, train stations, and bus stations, making it convenient for guests to explore the area. The hotel is within walking distance of various amenities, including restaurants, shops, and entertainment options. Additionally, the hotel is close to major transportation hubs, allowing guests to easily travel to and from the airport and other parts of Auckland.