Glamour and comfort combine in the luxury boutique rooms and suites, providing a gateway to a regal bygone era of charm and luxury. The rooms have been completely re-done with a superb finish, tasteful decoration, and the most comfortable beds in Auckland.

Guests can enjoy High Tea at Cooke’s Restaurant & Bar, which also offers private party and corporate lunch bookings. The hotel's restaurant and bar provide a delightful culinary experience with a range of delicious dishes and beverages.

The hotel has introduced elevated hygiene and prevention measures to ensure the safety of guests. The ALLSAFE label represents a new cleanliness and prevention standard, providing assurance that these standards have been met in the hotel.

Guests have praised the hotel for its superb service, newly refurbished rooms, comfortable beds, and attentive staff. Many have highlighted the hotel as the best-run in Auckland, with a welcoming and hospitable atmosphere that sets it apart from other accommodations.