When a high-end FiiO K9 Pro ESS DAC/Amp malfunctioned just over a year after purchase, the store sent the unit to the manufacturer in China for repairs under the Consumer Guarantees Act without requesting payment. They provided consistent updates throughout the repair process, ensuring the customer was informed every step of the way.

When another malfunction occurred, leading to another repair period, the store provided a loan unit to ensure the issue wasn't related to the customer's upgraded PC setup. This thoughtful gesture helped maintain the customer's setup seamlessly and confirmed that the DAC/Amp was indeed at fault.

Upon contacting the store about cosmetic damages on the repaired unit, they promptly ordered new parts and repaired the damages within a day, all at no additional charge. This quick and efficient response demonstrated their commitment to customer satisfaction.

The customer service and support provided by this computer store are exemplary. The team's unwavering commitment to customer satisfaction, attention to detail, and willingness to go the extra mile make them a top choice for anyone in need of computer products or services.