The rooms are lovely, clean, well-kept, and spacious. They are fitted with usb charging points and multiple outlets. Coffee is provided for self-service.

Guests can enjoy a buffet breakfast with a wide variety of items in the Fish restaurant space with grand views of the harbor. Afternoon tea is also an option for those inclined. There is a nice selection of wine, sparkling wine, cocktails, and beer in the bar.

On Friday evenings, opera singers provide outstanding entertainment in the lobby with a talented pianist. The location is a short walk from the Britomart transit station, and ferries leave from the nearby harbor regularly.

The location of the hotel is rated 5/5. It is conveniently located near the Britomart transit station and offers easy access to ferries. Rooms on the harbor side may notice low levels of sound from the ships, but the view is worth it.